Frequently Asked Questions

[vc_row row_type=”row_full_center_content” padding_top=”10″][vc_column 0=””][wpc_custom_heading heading=”Frequently Asked Questions” colored_line=”yes”][vc_tta_accordion 0=””][vc_tta_section title=”What steps are being taken to maintain COVID-19 sanitation guidelines?” tab_id=”1621014648622-398b2d3b-1474″][vc_column_text 0=””]The safety and health of our employees and our valued customers is and always will be the priority at AREA Portable Services. The AREA 10 step signature service has always been very thorough to ensure the units are cleaned and sanitized properly. However, in light of the current COVID-19 pandemic, we felt it necessary to go above and beyond what is required for the safety of our employees and customers. We have added an additional step to our cleaning & sanitizing process which includes a step to spray all of our units with an E.P.A registered, no-rinse quaternary-based sanitizer and disinfectant, each time your unit is serviced. AREA Portable Services is leading the industry with sanitized, quality portable restrooms, and temporary fencing. To inquire about our services, please call 916-770-7760. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How many Portable Restrooms do I need at my Special Event?” tab_id=”1560789884076-a96a23a2-d602″][vc_column_text 0=””]The #1 question asked! There are several different factors that must be considered when deciding the types of restrooms to choose such as:

• How many people will be attending the event?

• How many days?

• How many hours is your event?

• Will you need handicap accessible restrooms?

• Will there be food and beverages served?

Portable restrooms are usually an afterthought when planning an event, however, failing to plan your restrooms accordingly may mean the difference between someone staying at your event for an hour or four hours. If alcohol is being served, add 15% more restrooms or extra services. Use the Event Portable Toilet Calculator to help:   [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I need an ADA Accessible Restroom at my Event?” tab_id=”1560791251940-d2d574f4-ebfc”][vc_column_text 0=””]Any event organizer, you are required to comply with all Federal, State, County and City ADA laws applicable to your event per the Americans with Disabilities Act. If your event requires portable restrooms, you must consider ADA regulations when ordering for public events. Its recommended that you provide 1 wheelchair accessible portable restroom for every 10 regular portable restrooms. Note: 5% of toilets at a single location must be ADA accessible restroom. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How many Portable Restrooms are required on a Construction Job-Site?” tab_id=”1560791304032-6151f092-687b”][vc_column_text 0=””]First things first, check OSHA’s regulations for the State of California guidelines and the California Department of Industrial Relations website. According to OSHA’s 29 CFR 1926.51(c) requires one portable restroom for 20 or fewer employees and adequate hand washing facilities for employees. The California Department of Industrial Relations `1526. Toilets at Construction Jobsites: “Requires a minimum of one separate toilet facility shall be provided for every 20 employees or fraction thereof of each sex. Such facilities may include both toilets and urinals provided that the number of toilets shall not be less than one half of the minimum required number of facilities. Exception: Where there are less than 5 employees, separate toilet facilities for each sex are not required provided the toilet facilities can be locked from the inside and contain at least one toilet.” “It has become an industry standard, and we highly recommend 1 standard restroom for every 10 workers. Help maintain a more sanitary job site!” Employers could pay a price if they don’t provide enough toilets or keep them clean. Do your part, stay in compliance and visit both departments often to keep up to date on new laws or regulations posted.

Number of employees	Minimum number of facilities
20 or less . . ..	1
20 or more . . ..	1 toilet seat and 1 urinal per 40 workers.
200 or more . . ..	1 toilet seat and 1 urinal per 50 workers.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I need a Containment Tray under my Portable Restroom?” tab_id=”1560791486615-8819d265-5270″][vc_column_text 0=””]The theory is that if a spill or leak can be contained, it will not pollute the environment or cause additional harm to the land and/or property. The containment tray, also known as a spill basin, provides an extra barrier of protection against the runoff water that occurs when servicing a portable restroom. The heavy-duty plastic trays fit under the portable restroom to keep the ground dry and contaminate free. Quick Tip: More than a dozen EPA (United States Environmental Protection Agency) and OSHA (Occupational Safety & Health Administration) regulations require a secondary containment on all job sites. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What time is my Delivery?” tab_id=”1560791533330-44893787-3315″][vc_column_text 0=””]All deliveries are scheduled Monday-Friday 7:00 am -3:30 pm and routed the morning of that day. If you are requesting a delivery time frame and/or required time frame, please let your sales representative know in advance to add the special instructions for the drivers. Our office opens at 8:00 am allowing you to call Operations the morning of, to get your estimated time of arrival. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What day is my Cleanings Scheduled?” tab_id=”1560791573862-0cef1fcf-a6e5″][vc_column_text 0=””]We operate routes Monday-Friday within a 45-mile radius. Cleanings are scheduled based on route capacity, location, season and can be changed to keep our routes more efficient during high peak seasons. The rental item will be routed after the delivery has been completed, on a designated day during the week. If you need a designated cleaning day for safety reasons or accessibility, please notify your sales representative immediately. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I have an Emergency after hours or on the weekend?” tab_id=”1560791626220-8a9885e6-4ce6″][vc_column_text 0=””]Yes, emergencies can happen. If you call our main phone number and leave a voicemail, our operations department and sales department is notified immediately. We also give our customers the direct phone numbers call to dispatch, the operations manager or the sales representative, in case of an emergency. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I read the Invoice?” tab_id=”1560791653795-bbe8b290-006d”][vc_column_text 0=””]We break down your rentals by line item from the start date (day delivered) to end date of the 28-day billing cycle. All invoices have a rental line item charge and a weekly service charge and/or prep line item. The rental line item is a taxable rate and the weekly service charge and/or prep is non-taxable. All boxes checked on the invoice, shows what’s is taxable on the invoice. Below the rental line items show the breakdown on the totals to include your Subtotal Non-Taxed, Subtotal Taxable, Subtotal Tax, and the Current Invoice Total. [/vc_column_text][/vc_tta_section][vc_tta_section title=”My Unit was picked up early, do I still owe?” tab_id=”1560791687455-f3de4fe3-791c”][vc_column_text 0=””]All invoices are billed on a 28-day billing cycle unless it’s for a special event. Your first 28-day billing cycle is charged in advance. The billing cycle starts on the day it was delivered. The second billing is eligible for proration, only if the Unit was picked up on or before the 13th day of the second billing cycle. If the Unit gets picked up on the 14th of the second billing cycle, then you will be charged a full 28-day invoice. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What type of payment do you accept? Can I make the payment over the phone?” tab_id=”1560791719981-b1d91a21-b16a”][vc_column_text 0=””]We accept VISA, MasterCard, Discover, and checks. Yes, you can make your payment over the phone. Note: if your bill and/or account is 60-days past due, you are subject to services completely stopped. If your bill and/or account is 120-days past due, your account will be subject to collections. [/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]